Terms & Conditions


By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.
Delivery Fee Quote Guarantee - Delivery Times
The delivery day selected by the customer is the day of the delivery. The delivery can be made anytime on that day.  No timeframe can be guaranteed.
Sunday and Public Holiday Deliveries
Deliveries on Sundays and public holidays are not available, except when stated otherwise.
Deliveries in Transit
Gifts In The Hills does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.
Proof of Delivery (POD) times are available, if requested.
Address Types
For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.
For business, school and hospital addresses, delivered items will be left at front desk or reception.
Delivery Guarantee - Metropolitan Areas
We guarantee same day for all orders to metropolitan destinations placed before 10am.
Metropolitan orders placed before these cut off times are guaranteed to arrive:
by 5pm to a business address, and by 6pm to a residential address.
Contact Details
Customers must supply Gifts In The Hills with a valid phone number and contact email.
Gifts In The Hills accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
Delivery Address
It is the obligation of the customer to ensure the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.
Gifts In The Hills accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Gifts In The Hills acted reasonably when delivering the goods.
Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.
Substitution and Seasonal Availability Disclaimer
Gifts In The Hills reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.
Product prices do not include delivery fees.
In the event a customer is entitled to a refund, the refund will be made to the original paypal account.
Collection and Use of Information
Gifts In The Hills collects personal data for the purpose of fulfilling orders for products or services. Once orders are processed, all private and personal details received over the phone are destroyed.